Shipping policy

Thank you for shopping with Kongrats. Please review our shipping policy below before placing your order.

Processing Time: Orders are processed within 3-5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. All shipping fees are non-refundable.

Delivery Time: Estimated delivery times vary depending on your location. Most domestic orders arrive within 5-10 business days after shipment. International orders typically arrive within 10-21 business days. Please note that delivery times are estimates and are not guaranteed.

Domestic Shipping: We ship within the United States via standard carriers.

International Shipping: We ship internationally to select countries. International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

Order Tracking: Once your order ships, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to update. Tracking availability may be limited for some international destinations.

Lost or Delayed Packages: Kongrats is not responsible for packages lost, stolen, or delayed by the carrier after shipment. If your package appears lost, please contact the carrier directly with your tracking number. If you need further assistance, reach out to us at info@kongratskompany.com.

Incorrect Shipping Address: Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any shipping questions, contact us at info@kongratskompany.com.